Managed IT and help desk for Gold Coast businesses
One local team looks after your computers, network and people, for a fixed monthly fee. When something goes wrong, call us. Most fixes are done the same day.
- Most fixes done the same day
- Fixed monthly fee
- Southport team since 2001
What’s included
Everything your office needs to keep working, looked after by people who know your setup.
Help desk
Your staff call or email us when something isn’t working. We connect remotely to fix it, and most fixes are done the same day.
Monitoring and patching
We keep an eye on your computers and network remotely, and keep Windows and your software up to date, so small problems are caught before they stop work.
Backup and recovery
Your important data is backed up. If a file goes missing or a computer fails, we get it back.
Hardware and software
New computers, laptops, screens and software, supplied and set up to match the rest of your office.
Video conferencing
Meeting-room cameras, speakers and screens that work when the meeting starts.
Fixed monthly fee
Managed IT is a predictable monthly fee, so your IT costs are the same from one month to the next.
IT that’s looked after, not just fixed
Instead of calling someone when things break, your IT is looked after every day by a team that already knows how your office is set up.
How it works
- We get to know your setup. Computers, accounts, network and backups, documented so nothing depends on one person’s memory.
- We look after it every day. Monitoring, patching and backups run in the background, so you don’t have to think about them.
- You call one number. When something goes wrong, your team calls us. Most fixes are done the same day.
Common questions
What does managed IT cost?
It’s a fixed monthly fee based on what we look after for you, such as how many people and devices. Talk to us and we’ll give you a clear figure for your business.
How do my staff get help?
They call or email our help desk. We connect remotely to fix the problem, and most fixes are done the same day.
Is managed IT right for a small office?
Yes. It’s designed for businesses without their own IT person, whether you have five staff or fifty.
Can you take over from our current IT provider?
Yes. We’ll work out what you have, get the access and information we need, and take it from there.
Do you only do IT?
No. We also look after cyber security and Microsoft 365, and we’ve supplied and serviced printers and copiers on the Gold Coast for 25 years.
It’s not often in life you have only positive comments to make in regard to a company. Document Solutions has been exemplary in their service.
Compassion Services Psychology Group
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Let’s sort out your IT
Talk to a local team who’ll give you a straight answer about what your business needs.
Phone support Mon–Thu 8am–5pm, Fri 8am–4:30pm